Many changes are happening in the restaurant industry, and as technology advances, it will only continue to augment and change how things work. So what are some changes that tech has introduced to the industry? Check out the impact of technology on restaurants in 2023.
There are a ton of great food service trends for 2023, one of which is the food delivery service trend. Technology increases efficiency, cost savings, and convenience for businesses and consumers. Online ordering and delivery systems are the most efficient way that technology is helping the food service industry.
Gone are the days when you would have to go to the grocery store and buy everything by hand. Now with a few clicks on an app, you can have food delivered right to you. Big brands like Kroger and Walmart use this, but your business can do the same. Even if you don’t have a personal app, you can still offer delivery for your customers or partner with DoorDash.
There used to be a point when news traveled through word of mouth, especially in small towns. Now it’s more important than ever to ensure that your service is high quality. It’s too easy for a customer to go on Yelp and leave a bad review. This isn’t the 1990s when you could create a website and publish your best reviews.
Google Reviews and Yelp can completely pull a company under and ruin business, so ensure that you have all your ducks in a row and that your customer service is exceptional. Customer feedback platforms are an example of the strong impact that technology has on restaurants in 2023.
Loyalty and rewards programs aren’t exactly new. Still, given the trends toward smartphone apps, it’s simple enough to tap your phone number into a kiosk and take advantage of the rewards you’ve accumulated. This added convenience is perfect for gaining repeat customers, as they will want to return to take advantage of the rewards. Many customers tend to buy more when you have a rewards program, so don’t hesitate to take advantage of it.
When you embrace these trends, you’ll be well on your way to having a thriving business with happy customers.
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